Help

For more information, you can refer to the “Delivery Information” section on the product detail page. After purchase, you can see the courier company on the My Orders page.

You can view the shipping time for your order in the “Delivery Information” section on the product detail page, and after purchase, you can check the relevant information on the My Orders page.

If your order is delayed, you can contact the courier company. You can also contact the store through the “Ask the Store” section to track your order status.

If the store has not approved your order, you can select the Cancel option from the My Orders page. If the store has approved your order, you can send a cancellation request from the same page.

If the product has been shipped, you need to initiate the return process. Select the Return option from the My Orders page and follow the steps.

Select the Return option from the My Orders page. Then choose the appropriate option and enter the necessary information.

Since your request has been rejected, you can contact the store through the “Ask the Store” section and inquire about the reason for the rejection.

There is no cash on delivery option available on wansse.com.

You can contact the store through the “Ask the Store” section and request your invoice.

Your invoice is sent along with the product. If your invoice did not arrive, you can contact the store through the “Ask the Store” section.

If your product is damaged, please contact the store immediately through the “Ask the Store” section and also contact the courier company.

If your product is incomplete, please contact the store immediately through the “Ask the Store” section and report the situation.

The return process usually takes between 3 to 5 business days. After your return request is approved, your amount will be refunded to your account.